Your investment is protected. Our warranty covers account losses and provides support to help you retain customers and grow your business.
We categorize account losses into two types, each with a clear resolution path so you know exactly what to expect.
When you lose an account for reasons beyond your control, we replace it. These are situations where the customer leaves through no fault of your service.
Examples of Category One losses:
Replaced within 60 days
Qualifying accounts are replaced with new accounts in your service area.
When account losses are related to service quality or customer management, we work with you directly to improve retention and prevent future losses.
Examples of Category Two losses:
One-on-one strategy sessions
We help you identify issues and develop strategies to improve customer retention.
Our warranty response escalates based on the percentage of accounts lost, ensuring you get the right level of support.
At 5% account loss, we initiate monitoring and a check-in call to review your service practices and identify any early concerns.
At 7.5% account loss, we schedule a detailed strategy session to develop an action plan for improving customer retention.
At 10% account loss, we provide intensive support including additional training, on-call assistance, and a comprehensive business review.
Contact us as soon as you lose an account. Provide the customer name, reason for cancellation, and any relevant details.
Our team reviews the circumstances and determines whether the loss falls under Category One (replacement) or Category Two (strategy session).
Category One: a replacement account is delivered within 60 days. Category Two: we schedule a strategy session to help improve your service and retention.
The warranty period begins when each account is delivered to you. Category One replacements are fulfilled within 60 days of a qualifying loss being reported.
Each qualifying account loss is handled individually. If you experience multiple Category One losses, each is replaced. If losses reach the escalation thresholds (5%, 7.5%, 10%), we provide progressively more intensive support.
Most traditional pool route brokers offer limited or no warranty protection. Our warranty is one of the key advantages of buying through Superior Pool Routes — you get both account replacement and ongoing support.
Your pool route investment is protected by our comprehensive warranty. Training and support included.